Last updated: 2026-08-23 · LockPro USA LLC · Kirkland, WA
1. Who We Are
LockPro USA LLC ("we," "us," or "our") is a mobile locksmith company based in Kirkland, Washington, serving Redmond and the surrounding 40 miles. You can reach us at 425-465-8060 or through our website, lockprousa.com.
This Privacy Policy describes what personal information we collect when you contact us or request locksmith services, how we use it, who we share it with, and the choices you have.
2. Information We Collect
When you call us or use the contact form on our website, we may collect:
- Your name — so we know who we are helping and how to address you.
- Phone number and email address — to reach you about your request and confirm appointments.
- Service address — the location where the locksmith work is needed.
- Vehicle or property details — such as car make and model for automotive services, or lock and door type for homes and businesses.
- A description of your issue — for example a lockout, rekeying, or lock installation request.
- Payment method — we do not store card numbers; payment is handled at the time of service.
- Website usage data — IP address, browser type, and pages visited, collected automatically through Google Analytics and Google Tag Manager.
3. How We Use Your Information
- To dispatch a technician to your location and perform the service you requested.
- To contact you about timing, arrival, and details of your request.
- To verify identity and authorization before opening or changing any lock — a legal and professional requirement in our trade.
- To process payment for completed work.
- To understand demand and improve our services, using aggregated, non-identifying data.
- To measure the performance of our advertising through Google Ads.
4. Who We Share It With
We share your information only with parties involved in delivering your service:
- Our technicians — the technician assigned to your request receives your name, phone number, address, and issue description so they can find you and do the work.
- Web3Forms — the service that delivers our website contact form submissions to our email. Their privacy policy applies to that transmission (web3forms.com/privacy).
- Google — anonymized and aggregated website usage data for analytics and advertising measurement (policies.google.com/privacy).
We never sell, rent, or trade your personal information, and we do not share it with anyone unrelated to your service request.
5. Legal Basis for Processing
- Performance of a contract — most processing is simply what is needed to carry out the service you asked for.
- Legitimate interest — running our business, improving quality, and measuring advertising.
- Legal obligation — Washington State law requires us to keep certain business records.
6. How Long We Keep It
We keep service records as long as needed to document completed work, handle follow-ups or warranty questions, and meet Washington State business and tax record requirements (generally three to five years). Website analytics data follows Google's standard retention periods.
7. How We Protect It
- Our website uses HTTPS encryption for everything you send us.
- We never store credit card numbers or full payment details.
- Customer details are shared only with the technician handling your request.
8. Cookies
Our website uses cookies set by Google Analytics, Google Ads, and Google Tag Manager to understand how visitors use the site and which ads lead to service requests. You can block cookies in your browser settings at any time — this never affects your ability to call us.
9. Your Rights
You may ask us at any time to:
- Show you the personal data we hold about you.
- Correct information that is inaccurate.
- Delete your data, except records we are legally required to keep.
- Stop any marketing communications.
To make a request, call 425-465-8060 or email lockprousa@gmail.com. We respond within 30 days.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
If we update this policy, we will change the date at the top of this page. Continuing to use our services after an update means you accept the revised policy.
12. Contact Us
Questions about this policy or your data are always welcome:
LockPro USA LLC
Kirkland, WA, USA 98033
425-465-8060
lockprousa@gmail.com
lockprousa.com
